Buyer Protections

Buyer Protections

How does Buyer Protection work?

  • 1Contact the Seller

    If your order hasn't arrived within the promised time, or isn't as described - contact the seller.

    Most sellers are happy to quickly resolve any issues.

  • 2Open Dispute to Make a Refund

    If you were unable to resolve the problem with the seller, you can submit a refund request by clicking Open Dispute.

    Here, you can formally discuss solutions with the seller.

  • 3Escalate Dispute to eCamMall

    If you are not satisfied with the seller’s solutions, you canEscalate Dispute to us.

    We will mediate between you and the seller to resolve the problem